CITY OF NORTH OLMSTED
RESOLUTION NO. 2026 - 8
By: Mayor Jones
A RESOLUTION AUTHORIZING THE MAYOR TO ENTER INTO A ONE
YEAR CONTRACT WITH TAC COMPUTER INC. IN ORDER TO PROVIDE
MAINTENANCE AND REPAIR SERVICES TO COMPUTER HARDWARE
AND SOFTWARE IN THE NORTH OLMSTED POLICE DEPARTMENT,
AND DECLARING AN EMERGENCY.
WHEREAS, the City's current contract with TAC Computer Inc., providing maintenance
and repair services for certain computer hardware and software in the North Olmsted Police
Department expired on December 31, 2025; and
WHEREAS, it is the recommendation of the Director of Public Safety that the said
contract be immediately renewed on similar terms and conditions for the year 2026, because
continuity of the services provided is vital and necessary for the essential operations of the Police
Department; and
WHEREAS, it is accordingly the desire of this Council to authorize the Mayor to enter
into a one (1) year renewal contract with TAC Computer Inc. to provide maintenance and repair
services for computer hardware and software for the North Olmsted Police Department for the
year 2026.
NOW, THEREFORE, BE IT RESOLVED BY THE COUNCIL OF THE CITY OF
NORTH OLMSTED, COUNTY OF CUYAHOGA, AND STATE OF OHIO:
SECTION 1: That the Mayor be and she hereby is authorized to enter into a one (1) year
renewal / extension contract with TAC Computer Inc., for the period January 1, 2026 through
December 31, 2026, in order to provide maintenance and repair services for computer hardware
and software for the North Olmsted Police Department. The renewal contract shall be in form
and substance substantially similar to the attached Flat Rate Service Agreement, marked as
Exhibit A, and attached hereto, with only such changes to be hereinafter made in said contract as
are not substantially adverse to the City and which are approved by the Director of Law. The
character of any such changes as not being substantially adverse to the City shall be evidenced
conclusively by the execution of the Agreement by the Mayor and the approval of the Agreement
by the Director of Law.
SECTION 2: That this Resolution is hereby declared to be an emergency measure
immediately necessary for the preservation of the public health, safety and welfare, and for the
further reason that the current contract expired and requires renewal for 2026 to maintain the
computer system, and further provided it receives the affirmative vote of two-thirds of all
members of Council, it shall take effect and be in force immediately upon its passage and
approval by the Mayor.
Nor-UM-1100-0- W-9-
ATTEST:
BEATRICE TA YL ORU.
APPROVED: _ /?',
MAYOR NICOLE DVEIJ=
First Reading: 3 -,?-&
Second Reading: -17-yam
Third Reading: ¢ u
Committee:�v1"-�—
�J
LOU9J. BROSSARD
APPROVED AS TO LEGAL FORM.-
/s/ Michael R. Gareau, Jr.
MICHAEL R. GAR EAU, JR.
Director of Law
Yea
Nay.
Absent:
(-(, Ieitr i
l
r
IEXHIBITA J
FLAT RATE SERVICE AGREEMENT
This agreement is made the 25 day of October 2025, between TAC Computer Inc.
having its principal place of business at 7603 First Place B-10, Oakwood Village, Ohio 44146 (hereinafter
called "TAC") and the North Olmsted Police Department
North Olmsted Police Department
27243 Lorain Rd.
North Olmsted, Ohio 44070
ITEMS COVERED
QTY Description
Effective 01/01/2026
Total
1
Hardware Maintenance M-F 8-5
252.92 252.92
1
Watch Guard
12.54 12.54
1
File Server Hardware
94.30 94.30
1
Network / Admin Support
188.03 188.03
15
TAC AVL
2.85 42.75
1
LEADS 01 Support
62.67 62.67
1
MDT Interface
53.98 53.98
1
CAD Software Support
969.20 853.00
1
TAC Mapping/AVL Display
42.62 42.62
1
TAC OIBRS Interface
11.42 11.42
1
TAC BMV Interface
11.42 11.42
1
Report to Web
121.67 121.67
1
Paging for Active 911
22.37 22.37
1
OLEN Membership
366.66 366.66
15
TAC Mobile Client
51.32 769.80
76
TAC two factor authentications
4.08 310.08
Quarter Total
$ 9648.69
Annual Total
$38594.76
Please check desired billing frequency:
[ ] Monthly [x] Quarterly [ ] Semi annual [ X] Annual
The parties agree that TAC will perform maintenance service on all of the above equipment and the
customer will pay TAC for these services subject to the terms and conditions set forth on both the front
and reverse sides of this form as well as attachments.
ACCEPTED:
TAC Computer Inc. Customer:
By: Date 09/25/2025 Name
Customer's P.O. 9 By:
TAX Exempt. 4 Title:
HARDWARE/NETWORK SERVICE AGREEMENT TERMS & CONDITIONS
ARTICLE 1- WORK DESCRIPTION
TAC Technicians shall perform the following services on the equipment and at the places ("Premises") as
described on the front side of this form.
a. Remedial maintenance service required to restore the equipment to satisfactory working
condition.
ARTICLE 2 - INCLUDED SERVICES
TAC will furnish required replacement parts to the customer at no additional cost. The following items
are excluded from coverage: supplies, accessories, consumable, ribbons, laser toner/drums and
components damaged by nealieence or spilled liquids. If parts become unavailable TAC will provide
equivalent parts or components. All old and or defective parts replaced during maintenance activities will
become the property of TAC Computer Inc. Application software support is not included with a
hardware service agreement.
ARTICLE 3 - SERVICE HOURS
The included principal period service covers work performed between the hours of 8:00 AM. and 5:00
PM., Monday through Friday, excluding all nationally observed holidays. All service provided outside the
principal period will be billed at the current rate of $100.00 per hour, including travel time. All calls for
service orieinatine outside the orincival period will be subiect to a two hour minimum including travel
time, regardless of the corrective actions taken by TAC Computer Inc.
ARTICLE 4 - LIABILITY
TAC shall use its best effort to perform service within a reasonable time after request by the customer,
(normally 4 working hours), but shall not be deemed to be in default for any interruptions to operations.
TAC does not accept or assume any responsibility for the loss of data that may occur during any repair
procedure. (It is always recommended that all data be backed up). TAC maximum liability for any direct
or indirect damages, regardless of the nature of the claim of action or incidentals to the performance or
nonperformance of the service is an amount equal to cost one month cost of this service agreement.
ARTICLE 5 — TERM
This agreement shall be in full force and effect on the effective date on the front side of this agreement
and shall remain in effect for the initial term of 24 months and thereafter will remain in effect until
terminated by either party hereto with thirty (30) days written notice to the other party. This agreement
replaces and supersedes all previous agreements.
ARTICLE 6 — RATES
TAC shall notify the customer of any changes in rate with 30 days written notice. The rates are
guaranteed not to change for the initial term of this agreement. Accounts that are passed 30 days will
incur a $10.00 fee.
SOFTWARE SERVICE AGREEMENT TERMS & CONDITIONS
ARTICLE 1- WORK DESCRIPTION
TAC Technicians shall provide the following support services.
A. Remedial correct any covered software error condition or malfunctions. Assist operators with routine
questions concerning software usage.
B. Provide updates to current version of software as they are released.
ARTICLE 2 - INCLUDED SERVICES
TAC will furnish software support via telephone and remote diagnostic software.
ARTICLE 3 - SERVICE HOURS
The included principal period service covers work performed between the hours of 8:00 AM. and 5:00 PM., Monday
through Friday, excluding all nationally observed holidays. All service provided outside the principal period will be
billed at the current rate of $150.00 per hour, including travel time. All calls for service oriainatine outside the,
princioal period will be subject to a two-hour minimum includinn travel time, regardless of the corrective actions,
taken by TAC Computer Inc.
ARTICLE 4 - LIABILITY
TAC shall use its best effort to perform service within a reasonable time after request by the customer, (normally 4
working hours), but shall not be deemed to be in default for any interruptions to operations. TAC does not accept or
assume any responsibility for the loss of data that may occur during any repair procedure. (It is always
recommended that all data be backed up). TAC maximum liability for any direct or indirect damages, regardless of
the nature of the claim of action or incidentals to the performance or nonperformance of the service is an amount
equal to cost one month cost of this service agreement.
ARTICLE 5 - TERM
This agreement shall be in full force and effect on the effective date on the front side of this agreement and shall
remain in effect for the initial term of January 1, 2026 through December 31, 2027. This agreement replaces and
supersedes all previous agreements.
ARTICLE 6 - RATES
TAC shall notify the customer of any changes in rate with 30 days written notice. The rates are guaranteed not to
change for the initial term of this agreement. Accounts that are passed 30 days will incur a $10.00 fee.
ARTICLE 7 — SOFTWARE COPYRIGHT and RESTRICTIONS
TAC represents and warrants it has all necessary licenses required for the system, and Municipality shall not nor
allow other parties:
Modify or merge any portion of System, in whole or in part, without prior written consent of TAC. Any
modification or merged portion of System (whether or not authorized) shall be subject to license deemed a
derivative work owned by TAC.
Reverse assembled or reverse compile the System, in whole or in part. The municipality recognizes that the
source code for the System comprises highly valuable trade secrets of TAC and TAC desires to prevent
disclosure to any third party.
• Use, copy, sub-Iicense, lend, lease or otherwise transfer or permit use of any of the System (or related
documentation), or any copy, modification or merged portion, in whole or in part, except as expressly
provided by written agreement.
Article 8 LEADS — NCIC access
Access to and use of criminal history record information and other sensitive information
maintained in OHIO and FBI managed criminal justice information systems by TAC are
subject to the following restrictions:
a. Limited to employees of private sector (TAC) to properly perform Services. Service
Provider may not access, modify, use, or disseminate such information for
inconsistent or unauthorized purposes.
b. Violation of LEADS Security Policy Appendix H Security Addendum would cause
concern to terminate the Agreement between both parties.
C. The Security Addendum appended hereto, which is incorporated by Reference and
made a part thereof as it fully appearing herein.
Addendum
TERMINATION OR CONCLUSION OF SERVICE UNDER FLAT RATE SERVICE
AGREEMENT. HARDWARE / NETWORK SERVICE AGREEMENT &
SOFTWARE SERVICE AGREEMENT — DIVISION OF POLICE.
WHEREAS, TAC Computer, Inc. ("TAC") acknowledges that the continued,
uninterrupted operation of software components, hardware components and the computer
network of the City of North Olmsted, including those within the Division of Police, is essential
to the public health, safety and welfare; and
WHEREAS, TAC and the City of North Olmsted recognize that the TAC hardware,
software and / or network components are fully integrated into the day to day operations of the
City of North Olmsted Division of Police; and
WHEREAS, TAC acknowledges that in the event the City of North Olmsted in the future
opts to utilize a different vendor to provide the same services or similar software as that currently
provided by TAC, a seamless transition from one vendor to the next is necessary and essential to
ensuring that the public health, safety and welfare is maintained.
In recognition of the foregoing, the parties further agree as follows:
1) TAC agrees that under no circumstances shall it restrict the access of the City of
North Olmsted, including the Division of Police, to data, hardware components
or network components, if any, provided by it under this Agreement or prior
Agreements prior to the expiration of this Agreement;
2) TAC agrees that under no circumstances shall it delete or modify any data
belonging to the City of North Olmsted.
3) All data compiled under the terms of this Agreement or any other predecessor
Agreement between the parties is the property of the City of North Olmsted.
4) The parties agree that the Agreement may be terminated upon 12 months (one
year) advance written notice.
IN WITNESS WHEREOF, the parties hereto have executed this Addendum as of the date
first set forth above.
Dated this day of .2026.
Signed in the presence of:
CITY OF NORTH OLMSTED,
NICOLE DAILEY JONES, MAYOR
TAC COMPUTER, INC.
PRESIDENT